frequently asked questions

How do I contact you?

  • Ron: 082 925 6616
  • Craig: 084 549 5123

What are your business hours?

  • Monday to Thursday 8:00 – 16:30
  • Fridays 8:00 – 15:00

Is my information safe?

  • LT Printers will never share your details with other companies. Your information is only used for our business contact with your regarding your orders.

What can cause colour differences?

  • Computer monitors displays will vary from the printer product due to the images on a computer being RGB and print being CMYK.
  • Litho printed products cannot account for every single colour range, as a result we accept a 10% colour variance.
  • The weather impacts the drying speed of inks and may therefore cause a variance.
  • The medium which you select to print on will have its own finished effect. Printing the same file on different mediums will result in colour variance.
  • Finishing options will create colour variance, for example a matt lamination will make colour darker
  • Different print formats have different colour results. Litho printing is ink based, digital printing is toner based and wide format printing is solvent based which is why there are colour variances.

How can I avoid colour variances?

  • Create artwork in CMYK mode using professional graphic software
  • When using colour like purple, dark blue, orange, brown, metal colours and gradient reds, one can expect larger variances due to the mixes used to achieve these colours.

How is colour judged?

  • In the print industry we have a standard of product acceptance which is 10% with CMYK. We will compare the printed colour with a colour chart to judge the variance and if it is within the 10%, it will be considered normal.

What do I do if I am not happy with my order?

  • In the event of an error in your print please contact us telephonically, this is the quickest way to make us aware.
  • We will assess the error and reprint free of charge.
  • If you request a refund, we will refund once all the goods have been returned to us.
  • Returned goods must be as per the original order so full quantities, packaging and attachments.
  • We are not however responsible for delivery fees or delay issues.
  • If the print error is our fault, we will reprint the job to the exact same specifications as the original order. The same artwork and paper spec will be used. No changes may be made to the artwork in this instance.

What are the bleed requirements?

  • To prevent misalignment, cutting or white edges, we recommend a 3mm bleed is used outside of the trim (cut) marks.

My fonts have changed

  • Due to the variety of fonts on computers, to avoid the font changing, text must be outlined. If it is not, it will be replaced by another font available on our system. Please ensure your text is ALWAYS outlined to prevent this. We will notify you if we pick it up.

Copyright Laws

  • LT Printers abide by the Copy Right Laws. Artwork supplied must be owned by the company providing it or rights to using the artwork must be in place. This covers images, typesets, layouts, slogans, artwork or any other information that may be protected by Copyright laws or trademarks, local and international.

Intellectual Property

  • LT Printers resolves any responsibility for infringement of intellectual property. The responsibility is on you, the customer, to ensure that any submitted artwork does not infringe on any intellectual property laws.
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TERMS AND CONDITIONS

These terms and conditions outline the rules and regulations for the use of LT Printers’ Website.
By accessing this website we assume you accept these terms and conditions in full. Do not continue to use LT Printers’ website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing law of South Africa. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies
We employ the use of cookies. By using LT Printers’ website you consent to the use of cookies
in accordance with LT Printers’ privacy policy. Most of the modern day interactive web sites
use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

License
Unless otherwise stated, LT Printers and/or it's licensors own the intellectual property rights for all material on LT Printers. All intellectual property rights are reserved. You may view and/or print pages from https://www.ltprinters.co.za for your own personal use subject to restrictions set in these terms and conditions.
You must not:

Republish material from https://www.ltprinters.co.za
Sell, rent or sub-license material from https://www.ltprinters.co.za
Reproduce, duplicate or copy material from https://www.ltprinters.co.za

Redistribute content from LT Printers (unless content is specifically made for redistribution).

Hyperlinking to our Content

We may consider and approve in our sole discretion other link requests. All links to our site must be pre-approved. If you are interested in linking to our website, you must notify us by sending an e-mail to ron@ltprinters.co.za.
Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

No use of LT Printers’ logo or other artwork will be allowed without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights
We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
Terms and Conditions

If you have any queries regarding any of our terms, please contact us.

PRIVACY POLICY

Information that is gathered from visitors
In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit.
Cookies may be used to remember visitor preferences when interacting with the website.
Where registration is required, the visitor's email and a username will be stored on the server.

How the Information is used
The information is used to enable the user to make bookings through our company.
E-mail addresses will not be sold, rented or leased to 3rd parties.
E-mail may be sent to inform you of news of our services or offers by us or our affiliates.

Visitor Options
You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website. You may email us directly if you do not wish to receive emails in future from us.

Cookies
Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website.
3rd party advertising companies may also use cookies for tracking purposes.

Google Ads
Google, as a third party vendor, uses cookies to serve ads. Google's use of the DART cookie enables it to serve ads to visitors based on their visit to sites they visit on the Internet. Website visitors may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.